RightNow, Bozeman's largest commercial employer and only publicly traded company, has recently grown to more than 1,000 employees, a milestone for the company that CEO Greg Gianforte founded in a spare bedroom of his house.

Wednesday, the high-tech, customer-service solutions company reported to Wall Street that its revenue topped $185 million in 2010, a 22 percent increase over last year. Of that, just more than $20 million was profit.

The company also reported a robust fourth-quarter, with $51.4 million in revenue, a 24 percent increase over 2009.

Additionally, 123 new employees were hired during the past year, 58 of those in Bozeman. About half of all of RightNow's employees are in Bozeman.

The company expanded its customer base to include companies like Cabela's, Thule, Beretta and Toshiba in 2010. And Wednesday it also announced the completed acquisition of the European company Q-go, adding 70 more employees and approximately 60 new clients to the business.

RightNow has established a worldwide presence since its inception some 13 years ago, with offices in Germany, Australia, Japan, the Netherlands and the United Kingdom.

But Gianforte stressed that the company remains grounded in Bozeman.

And Bozeman, he said, remains the best location for the company's headquarters.

Gianforte said that's because about 45 percent of his employees are former Montana State University or University of Montana students, and many of them come from a ranching background.

"They have an incredible work ethic and a ‘Let's get ‘er done' mentality," he said Wednesday. "That's a huge competitive advantage."

Bozeman is also a place people want to be, he said. With minimal traffic and nearby recreation opportunities, it's better for employees and for the company.

"We're very proud to call Bozeman home," he said. "It's had a big hand in helping us get to this point."

RightNow's Wall Street report also included the company's estimate that revenue will grow to $224 million in 2011.

Gianforte said he's seeing "real momentum" in his company's growth, and expects to add another 240 jobs in the coming year, 100 of which will be in Bozeman. He also noted that the company's revenue has grown every year since its inception.

RightNow closed Wednesday at $26.60 a share on the NASDAQ Stock Market, near its 52-week high of $28.55.

Carly Flandro can be reached at 582-2638 or cflandro@dailychronicle.com.


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